We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Information We Collect
We may collect information (including name, address, telephone number, email address, device location, transaction information, credit card information and date of birth) when you:
-Place an order from our catalogs or on our Web site
-Make a purchase at one of our stores (we do not require personal information, such as zip, name, address or email, as a condition of accepting payment by credit or debit card)
-Checking and reserving store inventory on our Web site
-Return an item or make an exchange
-Inquire about our services
-Request a catalog
-Receive a gift package
-Create an account at liutodtec.com
-Sign up for liutodtec email updates
-Enter a contest or sweepstakes
-Are referred to us through a marketing promotion
-Participate in a marketing survey, promotion or event
-Maintain an Visa Card account
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.
We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and other online tools such as "pixel tags." See Cookies and Pixel Tags for further information.
Using Information We Collect
At liutodtec, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. To do this, we collect information that allows us to:
-Process and track your order
-Provide the services you request
-Contact you about the status of an order
-Send you catalogs or promotional offers we believe will be of interest to you
-Send you liutodtec email updates
-Identify your product and service preferences
-Customize our communications to you
-Provide information concerning product recalls or products you have purchased
-Improve our merchandise selection and customer service
Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including shipping, name and address verification, email distribution, market research, third party advertising, promotions management and payment processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than liutodtec.
From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products or services we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose .
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Third Party Catalog Opt-Out Services
Many third-party services are available to help you opt out of catalog mailings. After careful consideration of customer service, data protection, privacy and fees, liutodtec no longer honors requests made by these organizations. We do not think you should have to pay third parties to opt out of catalog mailings. We prefer to hear from you directly so we can best meet your needs , we want you to be satisfied with the communications you receive and are happy to honor your preference requests.
Cookies and Pixel Tags
A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.
-Remember what items are in your Shopping Bag
-Recognize you when you return to our Web site
-Enables faster checkout, if you have created an account at liutodtec.com
-Study how our customers navigate through our Web site and which products they request in site searches
-Deliver personalized marketing from liutodtec
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at liutodtec.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.
We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them. We provide instructions on how to unsubscribe in each email and within the 'My Account' section of liutodtec.com.
Links to Other Sites
Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of liutodtec and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.
When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.
Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Quality Assurance for Customer Service Interactions
To make sure we continue to offer the best service possible, your communication with Customer Service may be monitored for quality assurance.